Privacy Policy

1. Introduction

Revv Technologies ("we," "us," or "our") operates a customer relationship management platform for smog check stations. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform and services.

Please read this Privacy Policy carefully. By using our platform, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, do not use our services.

2. Information We Collect

2.1 Information You Provide Directly

When you submit information through our customer forms, we collect:

• Personal Information: First name, last name, email address, phone number, address, city, state, and zip code
• Vehicle Information: Car make, model, year, vehicle type, license plate, and VIN (if provided)
• Service Information: Payment method preferences, referral source, additional notes
• Communication Preferences: Opt-in status for service-related and marketing SMS/email communications
• Language Preference: Your preferred language for communications

2.2 Information Collected Automatically

When you use our platform, we automatically collect certain information, including:

• Device Information: IP address, browser type, operating system, device identifiers
• Usage Information: Pages viewed, time spent on pages, links clicked, features used
• Location Data: General geographic location based on IP address
• Cookies and Tracking Technologies: We use cookies, web beacons, and similar technologies to enhance user experience and analyze platform usage

2.3 Information from Third Parties

We may receive information about you from third parties, including:

• Smog check stations that use our platform
• Third-party authentication services (if you log in through external providers)
• Analytics providers
• Marketing partners (with your consent)

3. How We Use Your Information

We use the information we collect for various purposes, including:

3.1 Service Delivery

• Facilitating communication between you and smog check stations
• Processing and managing appointment requests
• Applying coupons and discounts to your service
• Storing your information for future visits to participating stations

3.2 Communications

• Sending service-related SMS and email messages (appointment confirmations, reminders, updates) if you opt-in
• Sending marketing and promotional messages (special offers, discounts, coupons) if you opt-in
• Responding to your inquiries and support requests
• Sending important notices about changes to our services, policies, or terms

3.3 Platform Improvement

• Analyzing usage patterns to improve user experience
• Conducting research and analytics
• Developing new features and services
• Troubleshooting technical issues

3.4 Business Operations

• Preventing fraud and ensuring platform security
• Complying with legal obligations and regulations
• Enforcing our Terms of Service
• Protecting our rights and those of our users

4. How We Share Your Information

4.1 With Smog Check Stations

When you submit a customer form for a specific smog check station, we share your information with that station to enable them to provide services to you. The stations are independent businesses and are responsible for their own use of your information.

4.2 With Service Providers

We may share your information with third-party service providers who perform services on our behalf:

• SMS/Email Service Providers: For sending communications (we currently use messaging services that require your consent)
• Cloud Hosting Providers: For data storage and platform infrastructure (e.g., Supabase)
• Analytics Providers: For understanding platform usage and performance
• Payment Processors: If applicable for processing payments

These service providers are bound by contractual obligations to keep your information confidential and use it only for the purposes we specify.

4.3 For Legal Reasons

We may disclose your information if required to do so by law or in response to:

• Valid legal process (subpoenas, court orders, search warrants)
• Government requests
• Protecting our rights, privacy, safety, or property
• Enforcing our Terms of Service
• Investigating fraud or security issues

4.4 Business Transfers

In the event of a merger, acquisition, reorganization, bankruptcy, or sale of assets, your information may be transferred as part of that transaction. We will notify you via email and/or prominent notice on our platform of any change in ownership or use of your information.

4.5 With Your Consent

We may share your information for other purposes with your explicit consent.

5. SMS and Email Communications

5.1 Consent and Opt-In

By providing your phone number and/or email address and checking the appropriate consent boxes:

• You provide express written consent to receive SMS messages and emails from Revv Technologies on behalf of the smog check station
• You understand that message frequency varies
• You understand that message and data rates may apply
• Consent is not a condition of purchase

5.2 Types of Messages

• Service Messages: Appointment confirmations, reminders, service updates, and other transactional communications
• Marketing Messages: Promotional offers, discounts, coupons, and special deals (only if you opt-in)

5.3 Opt-Out Rights

You can opt-out at any time:

• SMS: Reply STOP to any SMS message to unsubscribe from all SMS communications
• Email: Click the unsubscribe link in any email
• Help: Reply HELP to any SMS message for assistance

Opting out of marketing messages will not affect service-related communications necessary for your appointment or service.

5.4 TCPA Compliance

Our SMS communication practices comply with the Telephone Consumer Protection Act (TCPA). We only send SMS messages to individuals who have provided prior express written consent.

6. Cookies and Tracking Technologies

6.1 What Are Cookies?

Cookies are small text files stored on your device when you visit our platform. We use cookies and similar technologies to enhance your experience and understand how our platform is used.

6.2 Types of Cookies We Use

• Essential Cookies: Necessary for the platform to function (authentication, security, session management)
• Analytics Cookies: Help us understand how users interact with our platform
• Functional Cookies: Remember your preferences and settings
• Marketing Cookies: Used to deliver relevant advertisements (with your consent)

6.3 Managing Cookies

Most web browsers allow you to control cookies through their settings. You can:

• Delete existing cookies
• Block cookies from being set
• Receive notifications when cookies are being set

Note that disabling cookies may affect the functionality of our platform.

7. Data Security

We implement reasonable technical and organizational measures to protect your personal information:

• Encryption of data in transit using SSL/TLS
• Encryption of data at rest in our databases
• Access controls and authentication mechanisms
• Regular security assessments and updates
• Employee training on data protection practices

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

8. Data Retention

We retain your personal information for as long as necessary to:

• Provide our services to you
• Comply with legal obligations (e.g., tax and accounting requirements)
• Resolve disputes and enforce our agreements
• Maintain business records and analytics

When we no longer need your information, we will securely delete or anonymize it.

9. Your Privacy Rights

9.1 General Rights

Depending on your location, you may have certain rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to certain exceptions)
• Objection: Object to certain types of processing
• Restriction: Request restriction of processing in certain circumstances
• Portability: Request transfer of your information to another service
• Withdrawal of Consent: Withdraw consent for processing based on consent

9.2 California Privacy Rights (CCPA/CPRA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA):

• Right to Know: What personal information we collect, use, disclose, and sell
• Right to Delete: Request deletion of your personal information
• Right to Opt-Out: Opt-out of the sale or sharing of personal information (Note: We do not sell personal information)
• Right to Correct: Request correction of inaccurate personal information
• Right to Non-Discrimination: Not receive discriminatory treatment for exercising your privacy rights

9.3 How to Exercise Your Rights

To exercise any of these rights, please contact us at:

• Email: [email protected]
• Subject line: "Privacy Rights Request"

We will respond to your request within the timeframes required by applicable law (typically 30-45 days). We may need to verify your identity before processing your request.

10. Children's Privacy

Our platform is not intended for children under the age of 13 (or 16 in some jurisdictions). We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child without parental consent, we will take steps to delete that information.

If you believe we have collected information from a child, please contact us immediately at [email protected].

11. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence, including the United States. These countries may have different data protection laws than your country.

When we transfer your information internationally, we ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy and applicable laws.

12. Third-Party Links

Our platform may contain links to third-party websites (such as smog check station websites or review platforms). We are not responsible for the privacy practices of these third parties. We encourage you to read their privacy policies before providing any information.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes:

• We will update the "Last Updated" date at the top of this policy
• For material changes, we will provide notice through email or prominent notice on our platform
• Your continued use of the platform after changes constitutes acceptance of the updated policy

14. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

Revv Technologies
Email: [email protected]
Subject: "Privacy Policy Inquiry"

15. Data Processing Summary

For transparency, here's a summary of how we process your information: